Seriously, what is WRONG with their systems?

I applied for a PIN already, but luckily, I found a loop-hole. Just re-apply for the same PIN. The trouble is that it didn't accept my PIN, or it didn't match my information. I was all...WTF? Then I went...*Facepalm* Then...I called the people up and got that sorted out...They were lucky it only took several minutes...THIS time...